WorkRateHow can we help?
Email support@getworkrate.com and a human who built the app will answer, usually within a day. Include your iPhone model, iOS version and — if it is about a specific run — the date of the workout.
Apple Health isn’t syncing
Open iPhone Settings › Privacy & Security › Health › WorkRate and make sure Workouts, Heart Rate, Resting Heart Rate, Heart Rate Variability and VO2 Max are on. Then pull to refresh on Today. Garmin runs appear once Garmin Connect has written them to Health (usually within a minute of the watch syncing).
Setting up the Garmin data field
Install the WorkRate data field from the Connect IQ store, add it to a data screen in your watch’s Run activity, and open WorkRate on your phone with Garmin Connect running in the background. Today’s targets are pushed the next time you open Today.
My score says “Baseline n/5 days”
The recovery part of the score compares today’s HRV and resting heart rate with your own baseline, which needs five days of data first. Keep wearing your watch overnight and it will fill in.
Voice cues stop when the phone locks
Grant “Always” location when the app asks, and check Settings › WorkRate › Background App Refresh is on. Cues play through whatever audio is active, including over music, and duck it briefly.
Cancel or manage Pro
Subscriptions are billed by Apple. Go to iPhone Settings › Apple Account › Subscriptions › WorkRate. Refund requests go through reportaproblem.apple.com.
Delete my account and data
Email support@getworkrate.com from the address on your account and we will delete your account, workouts, health-derived data and coaching history within 30 days, and confirm when it is done. See the Privacy Policy for what we store.